Available for Opportunities

Joshua Chua

IT Systems Operations & Automation Specialist

5+ years supporting enterprise users across Active Directory, Microsoft 365, Azure/VDI, endpoint operations, and incident management. I also build SaaS tools and AI-powered automations using Next.js, Supabase, Python, and n8n.

5+
Years Enterprise IT
20–30
Incidents Handled Daily
5+
New Hires Mentored
View Featured Work Download Resume

Available for remote and hybrid IT Operations, Systems Support, Technical Operations, and Automation roles.

Featured Work

Things I've built.

Practical tools and automations — built independently alongside full-time IT support work.

Dashboard view of the Clinic Management and POS System showing the point-of-sale interface
Active Client System — Single Branch

Clinic Management & POS System

Problem: A multi-branch aesthetic clinic needed a centralized system for sales, customer records, treatment packages, inventory, commissions, reporting, and role-based access.

My contribution: Translated business workflows into product requirements, designed the database and permissions model, built the application, and prepared Supabase and Vercel deployment.

POS & PaymentsCustomer RecordsTreatment PackagesInventoryCommissionsFinancial ReportsRole-Based AccessAudit Logs
Next.jsReactTypeScriptSupabasePostgreSQLVercel

Private client project — walkthrough available upon request.

AI Video Automation Agent

Independent Project

Problem: Manually creating short-form video content is repetitive and time-consuming.

Built: A Python pipeline that automates the full workflow — topic selection, script generation, image creation, voiceover, video rendering, and YouTube upload.

PythonClaude APIDALL-E 3OpenAI TTSYouTube API
n8n workflow canvas showing the automated video content pipeline with connected nodes

n8n Content Pipeline

Independent Project

Problem: Needed a no-code alternative for multi-channel YouTube Shorts scheduling and upload.

Built: Scheduled n8n workflows that generate scripts, synthesize audio, render video via Creatomate, and route uploads to the correct channel.

n8nOpenAI GPT-4oCreatomateYouTube API
Terminal output showing the automated video upload process with progress indicators

Automated Video Uploader

Independent Project

Problem: Pre-generated videos needed to be titled, described, and uploaded to YouTube with minimal manual effort.

Built: A Python tool that watches folders, generates metadata with GPT-4o, uploads to YouTube, and sends Telegram notifications.

PythonGPT-4oYouTube APITelegram

Additional Technical Work

Custom PC builds and home lab setup — component selection, hardware assembly, BIOS configuration, Windows deployment, driver management, and post-build testing.

Experience

Professional background.

May 2026 – Present
Independent Product Developer
Clinic Management & POS System — Manila
  • Translated clinic business workflows into product requirements and database schema
  • Built a Next.js/Supabase application covering POS, inventory, commissions, and role-based access
  • Prepared Supabase and Vercel deployment for the client
Jan 2026 – Present
Automation Developer
Independent — Manila
  • Built Python and n8n automations for YouTube and Facebook content workflows
  • Integrated Claude API, YouTube Data API, and Facebook platform APIs with error handling
  • Designed multi-step workflows for content research, drafting, validation, and publishing
Jul 2024 – Sep 2025
Systems Engineer
Tata Consultancy Services — BGC, Taguig
  • Supported a newly onboarded enterprise account, handling 20–30 incidents/day across Windows, access, connectivity, and VDI
  • Active Directory access support — password resets, account unlocks, group membership verification
  • Microsoft 365 and Outlook troubleshooting using Safe Mode, OWA comparison, license checks, and message trace
  • Azure and VDI support — user/VM status checks, VM restarts, login validation
  • Citrix, VPN, DNS, and connectivity troubleshooting
  • Used SCCM and BeyondTrust/Bomgar for remote app deployment and troubleshooting
  • Maintained ServiceNow records and contributed to internal knowledge documentation
Feb 2023 – Jul 2024
IT Support Engineer
Atos — Pasay City
  • Managed 15–25 daily ServiceNow incidents covering endpoint, application, VDI, and retail POS
  • VPN troubleshooting for Cisco AnyConnect, Palo Alto GlobalProtect, and Zscaler
  • Workspace ONE / AirWatch tasks — device health, unlocks, PIN resets, BitLocker verification
  • First-line VMware Horizon, Azure Virtual Desktop, and Citrix support
  • Assisted with Intune enrollment and SCCM software deployment
  • Supported POS incidents using runbooks and coordinated escalations
Sep 2019 – Sep 2021
Technical Support Representative
Conduent — Pasay City
  • Handled 25–35 daily chat sessions for technical and billing support
  • Applied structured troubleshooting to resolve Tier 1 issues and escalate complex cases
  • Mentored 5+ new hires on troubleshooting procedures and quality standards

Earlier Experience — 2014–2018

Technical Support, Convergys Phone, email, and remote desktop support. Windows troubleshooting, OS upgrades.
Technical Support, Sitel Tier 1 phone support for laptops and hard drives. Hardware dispatch coordination.
Bank Teller, EastWest Bank Customer transactions, financial data handling, exception coordination.
Property Consultant, Alveo Land Client inquiries, property presentations, relationship management.

Capabilities

Technical skills.

Systems & Identity
  • Active Directory access support
  • Microsoft Entra ID
  • Microsoft 365 administration
  • MFA and account access support
  • Outlook and mail-flow troubleshooting
Endpoint & Virtualization
  • Microsoft Intune
  • SCCM
  • Workspace ONE / AirWatch
  • Citrix Workspace
  • VMware Horizon
  • Azure Virtual Desktop
  • Windows 10/11
Networking & Support
  • TCP/IP and DNS troubleshooting
  • VPN support (AnyConnect, GlobalProtect, Zscaler)
  • Connectivity diagnostics
  • ServiceNow
  • Remote support (BeyondTrust, RDP)
  • Incident ownership and escalation
Development & Automation
  • Next.js / React / TypeScript
  • Supabase / PostgreSQL
  • Python automation and API integration
  • n8n workflow automation
  • REST API integration
  • Vercel deployment

About

The short version.

I'm an IT systems professional with five years of enterprise support experience and a strong interest in automation and product development. My background taught me structured troubleshooting, incident ownership, and communication; my independent projects show how I apply those skills to building practical software and automated workflows.

Education

Credentials.

BS Information Technology
Divine Word College of Vigan
2013
Lean Six Sigma White Belt Lean Six Sigma Yellow Belt

Let's connect.

Interested in discussing an IT operations, technical support, systems, or automation role? I'd be happy to hear from you.

Josh.pchua@gmail.com LinkedIn GitHub Resume